INDIPEP RIDE values your privacy. We collect limited personal information such as your name, phone number, location (with your permission), and trip details to provide ride booking, pickup/drop navigation, safety features, and customer support. We do not sell your personal information. We may share necessary details with drivers and trusted service providers (such as maps, SMS/OTP, and payment partners) only to deliver our services. We use reasonable security practices to protect your data and you can manage your permissions and account settings anytime.
Effective Date: 01/01/2026
Last Updated: 01/01/2026
Your privacy matters to INDIPEP RIDE (“Company”, “we”, “our”, “us”). INDIPEP RIDE is a taxi ride booking solution developed and operated by INDIPEP (IT Software Development). This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application, website, or related services (collectively, the “Platform” / “Services”).
By accessing or using INDIPEP RIDE, you agree to this Privacy Policy.
By using our Platform or Services, you consent to the collection and use of your information as described in this Privacy Policy and applicable laws. If you do not agree, please do not use our Services.
You confirm that:
The information you provide is accurate and up to date, and
You have the right to share such information with us.
Customer / User: A person booking rides through INDIPEP RIDE
Driver / Captain: A driver providing rides through the Platform
Device: Phone or device used to access the Platform
Personal Information: Data that can identify you (name, phone number, etc.)
We may collect:
Name, phone number, email (if applicable)
Profile details (optional)
Ride requests, pickup/drop details
Support messages, feedback, complaints
We collect location information to enable ride booking and navigation:
Precise location (GPS) when the app is in use (for pickup, drop, and tracking)
Location may also be used for safety, fraud prevention, and service improvement
You can allow/deny location permission anytime from your device settings.
We may collect:
Pickup/drop location, trip route, trip time, distance
Ride history and cancellations
Payment status and transaction references (if online payment is used)
We may collect technical information such as:
Device model, OS version, app version
IP address, language settings
Crash logs and app performance data
App usage patterns to improve user experience
If you are a driver using INDIPEP RIDE, we may collect:
Profile photo
Identity and verification documents (KYC) such as Driving License, RC, etc.
Vehicle details required to provide services
We use your information to:
Create and manage accounts
Provide ride booking and driver assignment
Enable pickup/drop navigation and trip updates
Improve app performance and user experience
Prevent fraud, abuse, and suspicious activity
Provide customer support and dispute resolution
Send service notifications (OTP, trip updates, important alerts)
Comply with legal and regulatory requirements
We do not sell your personal information.
We may share limited information only when required:
To complete a ride, we may share:
Customer name, pickup location, and contact number with the driver
Driver name, vehicle details, and live location with the customer
We may use trusted partners for:
SMS/OTP verification
Maps and navigation services
Payment processing
Cloud hosting and analytics
Customer support tools
These providers may access information only to perform services on our behalf.
We may disclose information if required to:
Follow law enforcement or government requests
Protect users, public safety, and platform integrity
Detect and prevent fraud or misuse
We retain information only for as long as needed to:
Provide services and support
Maintain security and prevent fraud
Comply with legal requirements
If you request account deletion, we may retain certain data for a limited period where required for compliance, dispute resolution, or safety.
We use commercially reasonable security measures such as:
Secure servers and access controls
Encryption where applicable
Monitoring and fraud prevention practices
However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You can:
Update your profile details
Control app permissions (location, notifications)
Request account deletion (subject to legal requirements)
Contact us for privacy-related concerns
INDIPEP RIDE is not intended for users under 18 years. We do not knowingly collect personal information from children.
Our Platform may contain links to third-party services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.
We may update this Privacy Policy from time to time. Updates will be posted on the Platform with the “Last Updated” date. Continued use of our Services means you accept the updated policy.
If you have any questions about this Privacy Policy, contact:
Email: info@indipep.com
Website: https://indipep.com
