By using INDIPEP RIDE, you agree to follow these Terms & Conditions. INDIPEP RIDE provides a platform to connect customers with drivers for ride booking services. Users must provide accurate information, follow all safety rules, and use the app responsibly. Ride availability, pricing, and estimated time may vary based on location and demand. Payments, cancellations, and refunds (if applicable) are subject to our policies. We may suspend accounts for fraud, misuse, or violation of terms. INDIPEP RIDE is not responsible for delays or losses caused by factors beyond our control. Continued use of the app means you accept updates to these terms.
Effective Date: 1-3-26
Last Updated: 1-3-26
Welcome to INDIPEP RIDE (“we”, “our”, “us”). INDIPEP RIDE is a taxi ride booking solution developed and operated by INDIPEP (IT Software Development). These Terms & Conditions (“Terms”) govern your access to and use of the INDIPEP RIDE mobile application, website, and related services (collectively, the “Platform” / “Services”).
By accessing or using INDIPEP RIDE, you agree to these Terms. If you do not agree, please do not use the Platform.
To use INDIPEP RIDE:
You must be at least 18 years old, or legally eligible to enter into a binding contract under applicable law.
You must provide accurate and updated information.
INDIPEP RIDE provides a technology platform that enables:
Customers to request rides
Drivers to accept and complete ride requests
We are a platform provider and facilitate communication and booking between customers and drivers.
When you create an account, you agree to:
Provide correct name and phone number
Keep your login credentials secure
Not share your OTP/password with others
Use the Platform only for lawful purposes
You are responsible for all activities done through your account.
Ride requests are subject to driver availability.
Estimated arrival time and fare may change due to traffic, demand, route changes, or operational factors.
We may reject or cancel a ride request for safety, compliance, or technical reasons.
Fares may include:
Base fare + distance/time charges
Waiting charges (if applicable)
Taxes and platform/service charges (if applicable)
Payment methods may include:
Cash (if enabled)
Online payment (UPI/cards/wallets if enabled)
You agree to pay the final fare shown at the end of the trip.
Customers may cancel rides based on platform rules.
Cancellation charges may apply in cases such as:
Driver arrives and waits beyond a reasonable time
Customer is not reachable
Customer does not show up at pickup location
Drivers may also cancel rides due to:
Customer not responding
Unsafe pickup/drop location
Technical issues
You agree not to:
Use the app for illegal activities
Misbehave, threaten, harass, or abuse anyone
Damage vehicles or property
Provide false booking requests
Attempt fraud, chargeback abuse, or payment manipulation
Misuse coupons, referrals, or promotions
We may take action including suspension/termination for violations.
For safety, users must:
Follow traffic and local transport laws
Wear seatbelt/helmet where required
Avoid carrying prohibited items
Maintain respectful behavior
INDIPEP RIDE may provide safety features such as ride details, trip tracking, and support tools.
If we offer promotions/coupons:
They are subject to validity and usage limits
Misuse or manipulation may result in cancellation and account suspension
We may change or stop promotions anytime without notice
We may suspend or permanently block your account if:
You violate these Terms
You engage in fraud or suspicious activity
You create safety risks for others
You misuse the Platform or harm our business operations
To the maximum extent permitted by law:
INDIPEP RIDE is not responsible for delays caused by traffic, weather, road conditions, strikes, or network issues.
We are not liable for indirect losses such as missed flights, missed appointments, business loss, or loss of profits.
We do not guarantee uninterrupted access to the Platform.
Your use of the Platform is also governed by our Privacy Policy.
Please review it to understand how we collect and use your information.
All content, logos, trademarks, app design, and platform features belong to INDIPEP / INDIPEP RIDE.
You may not copy, modify, distribute, or reverse engineer the Platform without written permission.
We may update these Terms from time to time.
Updates will be posted on the Platform with a revised “Last Updated” date. Continued use of the Services means you accept the updated Terms.
